Returning from Temporary Closure: Massage FAQs

  1. When are you opening for massage appointments? We are currently open and accepting future appointments for massage services for our Kearny Mesa, Carmel Valley, La Mesa, and Escondido locations. We have been authorized by San Diego County to resume massage services as we are within a medical/healthcare setting.

  2. Has your schedule availability changed? Our schedule availability for massage is opening in a gradual progression, so our hours will continue to expand in the coming weeks and months as we are able to do so and as county guidance dictates. For the most up-to-date availability per clinic please visit our Mindbody Online Scheduler here.

  3. Have your service offerings changed? We have elected to continue our previous service offerings of therapeutic massage in 30, 60, 90, and 120 minutes in duration. We also offer prenatal massage for 30, 60, and 90-minute sessions.

  4. What safety measures have you implemented in the massage department for your clinics? We have always held the health and safety of our clients and our staff as a core value and will continue to do so. In addition to the standards we have always maintained, including utilizing a medical-grade laundry service for our linens, staff washing their hands, forearms, and elbows between each massage therapy session, and keeping our massage rooms in clean condition, here are the increased precautions we have implemented as we welcome you back for massage services: Our staff has been trained on all cleaning protocols provided by the CDC and state and will be sanitizing the treatment tables and other surfaces in and around the massage rooms between each client with an EPA-approved disinfectant approved for killing viruses and bacteria. They have also received training on removing and storing used linen in accordance with the guidance given by the state and the CDC. We are asking that all staff and clients screen themselves for symptoms of illness before coming into our clinics each day; we require that anyone with symptoms of illness not come into our facilities. We require that all massage therapy staff and clients wear a mask that covers the nose and the mouth while in our facilities and within 6 feet of another person. Because massage cannot be done without coming within 6 feet of another, masks are required during massage sessions by both client and staff. All cloth-upholstered chairs have been replaced with vinyl or plastic chairs that can be fully sanitized between client use. The use of table warmers and top blankets has been suspended until further notice. Our massage therapist will dispense only a single-session worth of massage lotion into a small container to utilize during your massage session to eliminate the frequent contact with lotion dispensers during and in between massage sessions.

  5. Will I need to wear a mask during my massage? Yes. Please be prepared to wear a mask upon entering any of our Rehab United locations. We are a medical facility and require mask usage upon entry and for check-in. We also require both the client and the massage therapist to wear a mask during the massage therapy session.

  6. Will my massage therapist be wearing gloves for my massage? Gloves will be available for the massage therapists to use should you request that they wear them for your massage appointment but are not required nor are they customary. Massage therapists use their hands, forearms, and elbows for therapeutic massage sessions and we do not have access to gloves that cover from the fingertips to upper arms. Massage therapists will be washing and sanitizing their hands, forearms, and elbows thoroughly in between each massage session.

  7. Do I need to wear gloves for my massage? No, please do not wear gloves for your massage. If you are wearing gloves upon arrival to your massage appointment, you will be asked to dispose of your gloves inside out and then wash or sanitize your hands before the massage session begins.

  8. What else do I need to know when scheduling an appointment? When scheduling an appointment, our Mindbody Online system will automatically send you an email confirmation with your appointment details. You will also be reminded to wear a mask when entering our building and to refrain from coming to your appointment if you develop any symptoms of illness including fever, cough, shortness of breath, or loss of taste or smell. We ask that you call in advance of your appointment to cancel if you feel ill – please do not reply to the auto-confirmation email.

  9. Can I still schedule my appointments online or do I need to call to schedule? You may schedule your massage appointment online using Mindbody Online on the web, or downloading the Mindbody Online app on your smartphone. When using either of these options, please note that our “studio name” is Fit Societe & Wellness Services. You may also call to schedule during our normal business hours, or schedule out your future massage sessions when you come in for your appointment.

  10. Are you taking walk-in appointments? No. Please be sure to schedule your massage appointment in advance as we are not able to accommodate walk-in massage appointments.

  11. What happens with my massage credits that were set/are set to expire? If you have massage credits on your account, whether you have received notice of them expiring or not, we are extending all expiration dates on those credits AT LEAST until the end of the year. We will re-evaluate the needs of our clients closer to the end of the year if we need to extend that further and are willing to work with you on an individual basis. For specific concerns on your massage credits please contact our Director of Massage & Wellness, Erynne Hill.

  12. What is the status of my monthly massage membership? Will that be automatically re-activated? All massage memberships were placed on an open-ended suspension in March or April. We will not be automatically re-activating those memberships to give you the choice to decide when the time is right to resume them. When you are ready to resume your massage membership please simply discuss this with our front office team or contact our Director of Massage & Wellness, Erynne Hill, to reactivate your account. We will be able to help update any credit card information, can adjust the charge date on your account, and can also tell you if you have unused credits leftover from your last monthly payment.

  13. Have your prices changed since re-opening after your temporary closure? No, our prices are the same as they were when we temporarily closed in mid-March. We offer single-session pricing as well as a 2-tier monthly massage membership that discounts the pricing for regular massage. To see our massage pricing, please click here.

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